How can I check the status of my order?

• You can check the status of your order by clicking the “View Your Order” button in your order confirmation email. 

When will I receive tracking information for my order?

• As soon as your order ships, you will receive a shipping confirmation email with tracking to the email address you entered at the time of purchase.

What should I do if I haven’t received a confirmation email after my payment has been processed?

• If your payment has been processed and you haven’t received a confirmation email within two hours, please get in touch with our support team with the "Contact Us" form below.

How do I change or cancel my order?

• If you need to change or cancel your order, please fill out the form below.

• Note: Once your order has reached a certain point in processing, we may not be able to change or cancel it. Contact us through the form below as soon as possible for any changes or cancellations.

What payment methods do you accept?

• We accept most major credit cards including: Visa, MasterCard, Amex, Discover, Shop Pay, Apple Pay, Google Pay.

Is there sales tax on my purchase?

• Sales tax will be collected on applicable orders based on your shipping address.

• Tax rates are subject to change at any time.

What is your return policy?

• We gladly accept exchanges and returns for all eligible items purchased from clippershq.com within 14 days of purchase. Your items must be unworn, unwashed, and in sellable condition with tags attached.

• Returns or exchanges are not accepted for custom products.

• To start a return or exchange, click HERE.

What is your price match policy?

• Price matches may be requested at time of purchase or within 14 days after purchase. 

• Price match requests must be supported by a current advertisement or a functioning link to a competitor’s website

• To request a price match for purchases made at The Flagship or on ClippersHQ.com, please reach out to through the form below.

• Price adjustments will be credited back to the original form of payment used to purchase the item. Price adjustments do not apply to items of the game or other limited-time sale

• Please inspect your order upon receipt and contact us immediately through the form below if the item is defective, damaged or if you received the incorrect item.

• Please note – you must contact us within 7 days of delivery and product must be unworn & unwashed to be eligible for a refund.